“Bryan saw this need, this gap, and the regulatory and reputational risks behind it,” Lucero continued. Executives have come to me, because they have been contacted and don’t know what to do. “I have worked at several institutions of different sizes, treating adults and children,” said Michelle Lucero, chief administrative officer and general counsel at Children’s Hospital Colorado, “and I know from personal experience this issue has been a growing problem for years.
Bureau of Labor Statistics from 2018, the health care and social service sectors experienced the highest rates of injuries caused by workplace violence, five times higher than the national average for all workers.Įven short of that extreme, the special pleading circumvents what are often mandated protocols under state health codes designed to ensure fairness, professionalism and uniform standards of care. There are even rising instances of violence.Īccording to U.S. Sometimes they plead sometimes they threaten complaints on social media. When they feel their child is not getting the proper care, they often try to contact senior executives to intervene. Parents of sick or injured children anywhere are scared and can be angry.
Medical staff and administration are increasingly caught among the conflicting demands of distraught parents on the one side and legal and regulatory requirements for protocol and documentation on the other. The same problem has become an emerging risk in children’s health care. Some parents are notorious for getting out of control at youth sports.
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